Craig has worked extensively on the company’s tech infrastructure and internal processes in addition to his experience in the field and variety of management roles.
One of those elements of the company’s infrastructure critical to the success of Fire Systems is the program created by Craig. The program is used by the sales team to quote inspection jobs for customers. This inspection estimating program allows for consistency in pricing. Fire Systems can guarantee fair and accurate prices to all customers with this program. In short, the program allows salespeople to quickly and efficiently quote inspections for all of the services we offer.
“I managed the creation of our sales team with the help of our current sales manager. During this process, we had the opportunity to work with some the very best account managers in the industry. Together, we worked to create a strong customer base for inspections and maintenance of fire protection systems,” said Craig.
Another critical part of the Fire Systems’ infrastructure is the company’s operating software. This software is essential for streamlining the inspection process for customers and tracking company costs. Craig oversaw the implementation of this software system about six years ago.
“This software system has improved our scheduling efficiency and allowed us to get invoices and inspection reports to our customers within one to two days,” said Craig. “The job costing process of the software that I also helped to implement is critical in ensuring that we are capturing all of our cost. This in turn allows us to quote jobs more efficiently.”
The system essentially helps the company to better and more accurately track costs. From labor to materials, all costs are captured in the system so the company can be sure everything is properly accounted for. Fire Systems also has a lot of client history in their system because they’ve been in business for so many years. As a result they can give customers an accurate price with more precision.